Frequently Asked
General
What is Woof Island All About ?
Woof Island brings smiles to pet parents by manufacturing premium dog treats that dogs
dream of.
How Can I Contact Customer Support?
Call 609-208-1200 or email support@woofisland.com.
Order and Payment
What Payment Methods Do You Accept?
We accept credit card, PayPal, bank transfer, ACH.
Shipping and Delivery
Do You Offer International Shipping?
Yes, Call 609-208-1200 or email support@woofisland.com for a list of destinations.
How Long Does Shipping Take?
We usually ship within 1-3 business days.
Can I track my order?
Yes, upon shipping you will receive a shipping confirmation email with tracking number.
Returns and Refunds
What Is Your Return Policy?
If you are not satisfied with the quality of our products, we will gladly take them back for a full
refund.
How Long Does It Take to Process a Refund?
Refunds are usually processed within 10 days of receipt of the return.
What If I Receive a Damaged or Defective Product?
Just email support@woofisland.com and describe the damaged or defect of the shipment you received, make sure to include images of the damaged or defective products, and will email you a return shipping label (see our return policy).